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Privacy Policy

Welcome to Biovance Health! Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with our advertising.

1. Who We Are

Biovance Health is a UK-based company that operates globally. We are committed to protecting your personal data in compliance with:

  • UK General Data Protection Regulation (UK GDPR)
  • EU General Data Protection Regulation (EU GDPR) (for customers in the European Economic Area)
  • Other applicable international data privacy laws

2. Information We Collect

We collect and process the following types of personal data:

a) Information You Provide Directly

  • Name, email address, phone number, and shipping/billing address when you make a purchase.
  • Payment details (processed securely by our payment providers; we do not store credit card information).
  • Any information you provide when contacting our customer support team.

b) Information Collected Automatically

When you visit our website, we automatically collect data, including:

  • Device and browser information (IP address, operating system, and browser type).
  • Usage data (pages visited, time spent on site, clicks, and navigation patterns).
  • Cookies and tracking technologies (see Section 6 for more details).

c) Information from Third-Party Services

We may receive information from:

  • Google Ads & Facebook Ads – when you interact with our advertisements.
  • Analytics providers – such as Google Analytics, which help us understand website traffic and performance.

3. How We Use Your Information

We use your data to:

  • Process and fulfill orders, including shipping and customer support.
  • Improve our website and services based on user behavior.
  • Personalize your experience, including tailored ads and recommendations.
  • Comply with legal obligations, such as fraud prevention.
  • Communicate with you about your order, promotions, or updates (with your consent).

4. Advertising & Marketing

We use Google Ads and Facebook Ads to promote our products worldwide. This means:

  • We use cookies and tracking technologies to show you relevant ads.
  • You may see our ads on third-party websites based on your previous interactions with our website.
  • Ad networks, including Google and Facebook, may use cookies to track your browsing activity.

If you wish to opt out of targeted advertising, you can do so via:

5. How We Share Your Information

We do not sell or rent your personal data. However, we may share it with:

  • Service providers (payment processors, shipping companies, and marketing tools) to complete transactions.
  • Advertising partners (Google & Facebook) for targeted advertising.
  • Legal authorities, if required by law or to prevent fraud.

Some of our third-party service providers operate outside the UK/EU, meaning your data may be transferred internationally. We ensure that adequate safeguards (such as Standard Contractual Clauses) are in place for such transfers.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and for analytics/advertising.

You can manage your cookie preferences via your browser settings or our website’s cookie consent tool.

7. Data Retention

We keep your personal data only as long as necessary for business or legal reasons.

  • Order-related data: Retained for at least 6 years (for tax and legal compliance).
  • Marketing data: Retained until you withdraw consent.

8. Your Rights (Depending on Your Location)

Depending on where you are located, you have rights regarding your data:

UK & EU Residents (UK GDPR & EU GDPR)

  • Access your data – Request a copy of the data we hold about you.
  • Correct your data – Update inaccurate information.
  • Delete your data – Request removal of your personal data (subject to legal exceptions).
  • Restrict processing – Limit how we use your data.
  • Object to processing – Opt out of direct marketing.
  • Data portability – Request a copy of your data in a machine-readable format.

California Residents (CCPA/CPRA Rights)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

  • Request to know what personal data we collect and how we use it.
  • Request to delete your personal data.
  • Opt out of data sales (We do not sell personal data).

9. Data Security

We implement strong security measures to protect your data from unauthorized access, loss, or misuse. However, no system is 100% secure, so we recommend safeguarding your account credentials.

10. Third-Party Links

Our website may contain links to third-party sites (e.g., social media). We are not responsible for their privacy practices, so please review their policies.

11. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect data from minors. If you believe a child has provided us with personal data, please contact us for removal.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and significant changes will be communicated via email or a website notice.