Terms & Conditions

Welcome to Biovance Health! These Terms & Conditions govern your use of our website www.biovancehealth.com and the purchase of products from our store. By accessing or using our site, you agree to comply with these terms.

If you do not agree with any part of these terms, please do not use our services.

1. General Information

Biovance Health is a trading name of Serpent Holdings Ltd. Registered in England and Wales at 7 Bell Yard, London, WC2A 2JR, United Kingdom under company number 15397930.

Biovance Health reserves the right to update these Terms & Conditions at any time. Continued use of our services after modifications indicates acceptance of the revised terms.

2. Eligibility & Account Registration

• You must be at least 18 years old to purchase from our website.
• Providing false or misleading information may result in account suspension.
• You are responsible for maintaining the confidentiality of your account credentials.

We reserve the right to refuse service, cancel orders, or terminate accounts at our discretion.

3. Product Information & Medical Disclaimer

• Our products are intended for health and wellness purposes but should not be considered a substitute for medical advice.
• Medical devices sold on our website should be used according to manufacturer instructions.
• We do not guarantee that our products will provide specific health benefits.
• You agree that any use of our products is at your own risk, and Biovance Health is not liable for misuse or adverse reactions.

If you have a medical condition or concerns, consult a healthcare professional before use.

4. Pricing & Payment

• Prices are displayed in your local currency based on your geographic location.
• The final price may include applicable taxes, duties, and import fees, which are the customer’s responsibility.
• We accept Visa, MasterCard, American Express, Apple Pay, and Google Pay.
• Payments are processed securely, and we do not store credit card details.

Prices and availability are subject to change without notice. In the event of a pricing error, we reserve the right to cancel affected orders.

5. Order Processing & Shipping

• Orders are processed within 2-5 business days, excluding weekends and public holidays.
• Delivery times vary based on location (see our Shipping Policy for details).
• We are not responsible for delays caused by customs, couriers, or unforeseen circumstances.
• International customers are responsible for customs duties, import taxes, and other fees.

Once an order is placed, it cannot be modified or canceled unless required by law.

6. Returns, Refunds & Cancellations

• Due to the nature of our products, returns and refunds are limited (see our Refund Policy for details).
• Opened or used medical devices, personal care, and health products cannot be returned for hygiene reasons.
• Refunds, if approved, are processed within 14 business days.

We reserve the right to refuse refunds that do not comply with our return conditions.

7. International Customers

• We ship worldwide, and our policies apply to all international customers.
• Local laws may affect product availability or import regulations. It is the buyer’s responsibility to ensure compliance with their country’s import laws.
• Customs clearance and import duties are the customer’s responsibility. We are not responsible for additional fees charged by customs or local authorities.
• Orders may be subject to longer delivery times due to international shipping constraints and customs processing.

If you are unsure about import regulations in your country, please check with your local customs office before ordering.

8. Liability & Disclaimers

To the fullest extent permitted by law:

• Biovance Health is not liable for indirect, incidental, or consequential damages resulting from the use of our products or services.
• We do not guarantee that our website will be error-free, uninterrupted, or secure.
• Our maximum liability for any claim shall not exceed the total amount paid for the order in question.

Some jurisdictions do not allow limitations of liability—if this applies to you, some of these exclusions may not apply.

9. Intellectual Property & Content Use

• All content on our website (logos, images, text, product descriptions) is the intellectual property of Biovance Health and protected under copyright law.
• You may not copy, reproduce, modify, or distribute any content without written permission.

Unauthorized use of our intellectual property may result in legal action.

10. Privacy & Data Protection

Your privacy is important to us. Our Privacy Policy outlines how we collect, use, and protect your data, including:

• Personal information collected during orders and account registration.
• Use of third-party services (Google & Facebook Ads) for marketing.
• Customer rights under the UK Data Protection Act 2018 and GDPR.

By using our site, you agree to our data collection and usage practices as detailed in our Privacy Policy.

11. Governing Law & Dispute Resolution

• These Terms & Conditions are governed by UK law.
• In case of disputes, we encourage mediation or direct resolution before legal action.
• Any disputes shall be subject to the exclusive jurisdiction of UK courts.

For international customers, local consumer protection laws may also apply where relevant.

By using our website and making a purchase, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.